Putting the Woooo into finance! Rick Flair brings his wrestling know-how!

I had to make a new blog category for this one—The Truly Weird! This just goes to prove that although Canada is right next to the United States, we are worlds apart.

I learned about this story from Weber Marketing's Associate Creative Director, Josh Streufert. So if you don't like it, it's Josh's fault.

Apparently, Ric Flair was one of the most popular figures in the history of professional wrestling. Among his many talents, he invented the "Figure Four Leglock" as well as the expression "Wooooo!"

Watch this video before continuing:

Now Ric is into lending. You can trust him for an auto loan, home loan or home equity line of credit. See for yourself!

And you thought all you had to worry about was the banks, other credit unions and the sub-prime lending crisis.

Just say Wooooo!

Tim

Way bigger = way better

To continue my big bank rant theme, today's Financial Post features an article proclaiming that the Bank of Canada thinks that the big banks would be better if they were allowed to continue to merge.

I agree, let's get them as big as possible. Let's combine the assets of RBC, TD Canada Trust, Scotiabank, BMO and CIBC and make the biggest, hugest, most-gigantic financial institution ever!

If we all get together and talk to our local Members of Parliament to get this concept green-lit, maybe then the general public will finally get why credit unions are superior. This could be my best idea yet. Are you with me?

Tim

P.S. Then we could all band together and convince the new RBCTDBMOCIBCBNS to loan $218 trillion to that decessed guy who needs to pay off his cell phone bill or face legal charges. Brilliant!

It took a formal paper to figure out that Canada's big banks have a monopoly?

Scanning my feeds this morning and I came across this article in the Toronto Star. The basic gist of the article is that a national Bank of Canada study shows that the big six banks hold 90% of the assets in the banking industry despite entries by foreign competitors.

Here is an excerpt:

Canada's banking sector is "characterized by monopolistic competition" even though the number of banks has risen more than fivefold over the past 25 years, says new research by the Bank of Canada.
The discussion paper, entitled A Note on Contestability in the Canadian Banking Industry, takes a fresh look at whether market concentration has compromised competition in Canada.
"Canada has a highly concentrated banking market," the report says. "The Big Six banks account for more than 90 per cent of the assets in the banking system."

The six biggest banks are the Royal Bank of Canada, the Toronto-Dominion Bank, Bank of Nova Scotia, Bank of Montreal, Canadian Imperial Bank of Commerce and the National Bank of Canada.

What I found most interesting in the study was that there was only a footnote mention of credit unions that basically stated, "Asset data was unavailable, so we didn't bother including credit unions in this report." This might not be verbatim!

This got me to thinking: we should take a page from their book and reduce the big banks to a footnote in the credit union industry's book, rather than the headline!

The credit union movement continues to obsess over what the big banks are doing by mimicking their products and services and their appearance. Unfortunetly, this is a battle that cannot be won.

However, if the credit union movement digs in and really positions itself as a differentiated niche player and a true member-centred alternative, let the big banks have their monopoly. There will always be plenty of under-satisfied big bank refugees who are looking for something different. Your credit union is different, right?

The real opportunity in the face of a huge competitor is to do something different. If Wal-Mart moves to town, the way to coexist with Wal-Mart is not to try to be Wal-Mart, but to offer something that Wal-Mart is uninterested in or incapable of offering or to target an under-served segment. Sounds like a no-brainer to me!

Tim

P.S. When I was young, I used to love playing Monopoly—the problem was, no one liked playing Monopoly with me! I wonder if anyone would like to play with the grown-up, credit union Tim?

Is your credit union warped?

There I was at UBC's Thunderbird Stadium recently with my 14 year-old daughter Taylor and her friend Megan attending the Van's Warped Tour. We arrived at noon to watched 50 bands I'd vaguely heard of perform songs I'd never heard of. The bulk of the crowd is roughly 14 to 25 years old. Black is very popular (clothes, hair, piercings). As I looked around me I realized I was surrounded by many credit union's marketing obsession—youth!

Don't get me wrong—I'm not a tuned-out parent. I was almost as excited to be there as my daughter. But more than being excited to hear new bands, I was looking forward to seeing her excitement about the bands. What kind of music did she like? Why did she like one band more than another? Which cause appealed to her most? Out of PETA, Darfur, and a general human rights tent, only PETA got her to take a sticker-mainly because it had a cartoon chicken on it.

I was there to share a fun day with my daughter and get to know her even better. Which is something credit unions need to do to really understand this market.

There are no easy definitions to follow for reaching out to this group. A 14-year-old looks at money much differently than the 22-year-old. They care about different things. You couldn't plunk down a booth at this outdoor concert and expect to sign these kids up. They are way too savvy for that.

Here are some observations I made about this group while at the concert: 

  • If you are genuinely interested in hearing what they have to say, they will tell you lots
  • They can tell in a nanosecond if you are uninterested!
  • Everything is an "advertising ploy" until deemed otherwise
  • To the younger of the age group, money is like a cup of water to a man in the desert—gone in a flash
  • To the older of the age group, money is like a canteen of water to a man in the desert—hoarded until the right time (or right T-shirt is found)

What observations have you made about this member group at your credit union?

Nala

My credit union website was my lifeline while traveling abroad

I recently returned from a beautiful 16-day trip to Italy. Rome, Venice, Verona, Florence... historic and artistic places I'd only dreamed of seeing. But one thing was consistent throughout my trip—I was always thinking about money. And so was everyone else.

In the larger cities of Rome and Florence, you could find several Internet access services throughout the city. The number one thing I saw younger travelers check as soon as they sat down was their account balance. "My balance is what?"; "Thank goodness my cheque went in."; or "Oh, I forgot that payment was coming out." If two friends were lucky enough to sit beside each other (these Internet spots were always crowded), they would discuss each other's financial situations and compare balances. Us older folk have the maturity to check e-mail first and then our balances.

My relationship with my credit union is mostly through online banking and POS transactions. I'll admit it, I take it for granted. But when I was so far from home, other than e-mail from my family, my credit union's website was my lifeline. It became much more important to me. I spent more time there. One time I even compared site features with another traveler and her bank's website. It became a source of pride.

Is your credit union doing everything it can to make your online banking an experience your members will talk about?

Nala

Banks need not apply!

A question that comes up from time to time at Currency Marketing is, "do you also work with banks?" Nope. We've been asked to, but we believe passionately in the credit union movement and working with a bank would go against our core purpose for being in business. At Currency, we have a pretty simple purpose. Here's an exerpt:

Simply put, it is our purpose to help credit unions deepen their relationships with members and persuade bank customers to become credit union members. We can’t wait for the day when credit unions have more members than banks have customers.

We want credit unions to gain ground on the banks one member at a time. This is the reason we get out of bed every morning and come to work. This is our driving purpose.

So, before you ask if a bank can order a Cuckoo campaign, let me cut you off. Nope. Banks need not apply. If you have any other questions, I would be happy to answer them!

Tim

What's your strategy? Quality or quantity?

I took my almost-four-year-old son to his first big screen movie on the weekend—Ratatouille. This is another five-star offering from Pixar; eight in a row by my count. I think I have seen the other seven Pixar films (Toy Story, A Bug's Life, Toy Story 2, Monster's Inc., Finding Nemo, The Incredibles and Cars) a couple of dozen times each on DVD. Whether animation is your thing or not, these are truly great films with original stories and loveable characters voiced by incredible actors.

The talented team at Pixar know how to make a movie. Creative team lead, John Lasseter, has been quoted as saying, "we make movies we want to watch ourselves." And, in my opinion, Brad Bird, the writer/director of Ratatouille and The Incredibles is one of the most-talented filmmakers of all time. With a 18-month to two-year window between films, Pixar's strategy is obviously quality versus quantity.

Pixar's main competitor is DreamWorks Animation SKG with movies that include Antz, Shrek, Shrek 2, Shrek 3, Sharktale, Madagascar, Over the Hedgeand Flushed Away. These are good movies, but not Pixar great.

CEO, Jeffrey Katzenberg, has stated they are in the quantity game. They crank out two films per year. To make a scene better, the powers that be at DreamWorks just have one of the characters kick another in the crotch!

Both companies are successful. Both companies make a ton of money. They have different strategies.

So, I always like to bring my wayward posts back to the credit union industry. Is your credit union's strategy quantity or quality? For members? For products? For branch locations? For services? How does your strategy compare to your bank and credit union competitors? Do you know?

A few questions certainly worth asking yourselves.

Tim

Is a microsite still a relevant marketing tactic?

Last week I gave props to a couple of British Columbian credit unions for their good work. Here is the post. The Prospera Credit Union microsite that I wrote positive comments about definitely had the blog readers disagreeing. This got me to thinking, has the microsite concept come and gone? Is it still a useful marketing tactic in an integrating marketing campaign? Or was this just a few people that didn't like Prospera's new microsite?

Wikipedia defines a microsite as follows: A microsite, also known as a minisite or weblet, is an Internet Web design term referring to an individual web page or cluster of pages which are meant to function as an auxiliary supplement to a primary website. The microsite's main landing page most likely has its own URL.

Big companies like Nike and Sony crank out dozens of new microsites every year. Develop a new product, launch a microsite. Launch a new movie or new video game, launch a microsite. Some of these sites are pure entertainment, while others provide useful tools. 

Here are a two more financial industry microsites to weigh in on.

Wells Fargo Backstage
This youth-oriented microsite has all the latest bells and whistles. It teaches, entertains and gives visitors a chance to win.

 

Gruber Institute of Financial Wellness
This microsite from Alabama Credit Union is really the same bank-bashing premise as the Prospera site featured last week with a different spin.

And here are a couple non-financial microsites. One real funny, one real useful.

Philips Shave Everywhere
This is not for the timid or faint of heart. Not only is this brilliantly funny, it actually makes a compelling case that men should have zero body hair! This is a couple of years old now, but it still sets the standard for what a microsite can be.

 

Nike Plus
I personally use this site in conjunction with my iPod nano and my fancy Nike running shoes to track my runs (OK, they are mainly walks with my wife and kids). This is an amazing microsite that pulls together personal tracking, goal-setting, Google maps and more.

So, what do you think: is the microsite an overused marketing tactic that has seen its day or can a well-designed microsite still be the central hub of a successful marketing campaign?

Tim

Are small credit unions just merger bait?

A couple of weeks ago, I attended the Marketing Association for Credit Unions' (MACU) Achievement in Marketing Excellence (AIME) awards in Banff, Alberta. Greg Longster, CGI Canada's National Vice President, Sales and Marketing, was the emcee.

Greg is a six-time AIME award winner himself from his time as Marketing Manager at Evergreen Savings on Vancouver Island. He's also a funny guy who makes a great emcee.

Greg rolled into the awards by explaining the award divisions.

Division 4: $1 billion and more in assets under administration: "The really big guys"
Division 3: $451 million to $1 billion in assets under administration: "The big guys"
Division 2: $201 million to $450 million in assets under administration: "The getting big guys"
Division 1: under $200 million in assets under administration: "The merger targets"

This was followed by a mixture of boo's and laughter. If you are part of a small credit union, what do you think? Is your credit union just merger bait, or is it a strong viable local institution? I'd love to hear what you think.

By the way, here's a link to this year's AIME award winners. There was some really great stuff from the really big guys to the merger targets!

Tim

The Hudson's Bay Company is getting in on the action

The Hudson's Bay Company (a.k.a. Hbc, Zellers, Home Outfitters, etc.) is just one more major corporation that is now a bank and credit union competitor. These companies have always been major credit card vendors, but now they are getting into full-service financial offerings. Case in point, the Hbc Mortgage.

I received a flyer in the mail with some pretty compelling arguments. Here is some of the brochure copy:

Hbc Mortgages

Standard Fixed-Term Mortgage—Competitive interest rates and payments will not change throughout the term of your mortgage and are available from 3 to 10 years.
5-Year No-Frills Mortgage—Our best-priced 5-year fixed-rate Hbc Mortgage gives you a great rate and Hbc Rewards points.
Prime-Adjusted Rate Mortgage—Always Prime less 0.95%. No negotiation required!

Powered by GE Money

GE Money is the consumer and small business lending division of General Electric. Today, GE Money operates in 50 countries providing everyday financial solutions to nearly 118 million customers. GE Money provides credit servicing and customer care for Hbc Credit Card and Hbc MasterCard customers, and offers rewarding Mortgage products. You can trust GE Money to provide a wide range of financial solutions—quickly and easily.

I took a look at the Hbc 5-Year No-Frills Mortgage and compared it to others offerings across Canada.

Institution 5-year fixed rate
Hbc 5.14%
RBC Royal Bank 7.24%
TD Canada Trust 7.24%
CIBC 7.24%
Vancity 7.24%
Coast Capital Savings 5.95%
Envision Financial 7.24%
Meridian Credit Union 7.10%
Conexus Credit Union not posted
Servus Credit Union 7.44%

 

Yikes. My mortgage is with a credit union and I am paying more than the Hbc No-Frills Mortgage, but I'm the wrong person to analyze since I am so fully invested in the credit union movement.

However, think of the average consumer who can't differentiate between any financial institution—why would that person get a mortgage from your credit union today? What's your hook? Obviously it's not rate. 

Tim