A Bank Without Tellers?

A Bank Without Tellers?

I will be the first to say that I give physical branches a pretty bad rap around here. I'm not the hugest fan of them, and I see their usefulness waning as we get more technologically advanced. However, a proposed idea by Bank of America would replace the majority of its tellers with video screens. From My Bank Tracker:

The ATMs allow customers to speak with offsite bank tellers via video-conferencing. Additionally, the ATMs offer customers the ability to withdraw cash in various denominations ($1, $5, $20 and $100), make loan or credit card payments, cash checks for exact change and more. Customers who forget to bring their ATM or debit cards can even access their accounts with government-issued photo ID.

ATM tellers are available from 7 a.m. to 10 p.m. on weekdays and 8 a.m. to 5 p.m. on weekends.

On one hand, it's pretty similar to what is already in place across the nation, with drive-thru banking. But if it gets to be too popular, will they begin to replace actual, living breathing tellers with glorified Skype machines? 

As I've often said in the past, I don't need to talk to a teller often. But when I do, it's incredibly urgent, and very necessary. I'm not sure how happy I would be if there was no one I could talk to in person. 

What do you think? Could you see this being implemented well? I've heard of it being tested out by a few credit unions around the country, but they usually haven't lasted long. Have you tried one? Let us know in the comments below! 

DeAndre

DeAndre Upshaw is a former Young & Free Texas Spokester. He's a marketing professional living in Dallas and a Beyonce enthusiast. DeAndre is the host and executive producer of The State of Awesome. Follow him on Twitter and check out his personal website.

Congrats to Amanda Brenneman, CUES Next Top Credit Union Exec for 2013

Congrats to Amanda Brenneman, CUES Next Top Credit Union Exec for 2013

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CUES Next Top Credit Union Exec: Watch Live and Vote

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