How Does Your Credit Union Respond to Phishing Scams?

Last night I was lounging in my loft jamming to the new version of  "All I Want For Christmas" by Mariah Carey and Justin Bieber (ugh, I know right?) when I received the most curious text message.

SHOCK. I got slighlty panicky until I realized a few key things:

  • My credit union credit card expired months ago. i did it on purpose so that I could pay it of without spending any more money on it.
  • The number that it asked me to contact was a 254 area code - the same area code as my phone number, which is zoned for Waco, Texas, where I went to college. My credit union doesn't have any branches in Waco.
  • While the digits of my credit card info were correct, I don't think any reputable financial institution would send out such sensitive information freely in a text message.
  • "THE CREDIT UNION ALERT CENTER" sounds so urgent that I assumed that it must be fake.

And I was right. I googled the term  "credit union alert center" and got these results:

Total fraud alert.

Of course I alerted my credit union and didn't respond to the attack. Does your credit union have a set of policies in place to deal with phishing scams? How do you educate your members on how to spot fraud? Let me know in the comments!


Good Tidings We Bring!

Story Time: From Credit Union Member To Credit Union Director