Earlier this year, I bought a Volkswagen. We've been a Honda family for the past decade. I've driven a Honda Prelude and an Acura RSX and my wife has had a Honda Civic and Honda CR-V.
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Pizza is a Friday tradition at our house. I stop by the same take-and-bake pizza restaurant on the way home and grab two large pizzas. Without fail, the same people run through the same script. Always ending with, "Have you cooked our pizza before?"
Every company has had an infuriated customer phone in and complain. I'm sure your credit union has had plenty. The Alamo Drafthouse Cinema in Austin, Texas received this gem of a voicemail and rather than cowtow and apologize, they posted it to YouTube last week and have racked up more than a million views.