Wrong your members and they'll tell two million friends!

Check this out...

  1. United Airlines broke Dave Carroll's guitar
  2. Dave reported it to United
  3. United acknowledged that they broke the guitar but chose to do nothing
  4. Dave told United he would write three songs and post them to the Internet
  5. Dave's first video has been seen more than two million times in four days and has attracted more than 11,000 text comments

Lesson: In 2009, everyone has a voice and an audience. Act accordingly!

Tim