Check this out...
- United Airlines broke Dave Carroll's guitar
- Dave reported it to United
- United acknowledged that they broke the guitar but chose to do nothing
- Dave told United he would write three songs and post them to the Internet
- Dave's first video has been seen more than two million times in four days and has attracted more than 11,000 text comments
Lesson: In 2009, everyone has a voice and an audience. Act accordingly!