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service
Sep
13
Sep 13
Thing 13 of 30: Drop products and services that members don't want
Tim McAlpine
Sep
5
Sep 5
Thing 5 of 30: Thank your members (often)
Tim McAlpine
Jul
11
Jul 11
Wrong your members and they'll tell two million friends!
Tim McAlpine
Apr
21
Apr 21
Human, humorous and helpful!
Tim McAlpine
Jan
30
Jan 30
Are you asking your members for input and ideas?
Tim McAlpine
Sep
16
Sep 16
Good e-commerce beats great local service every time
Tim McAlpine
Aug
4
Aug 4
When front-line gold goes away
Guest User
Jul
3
Jul 3
"If you want a relationship, have it with a dog"
Tim McAlpine
Mar
13
Mar 13
Superior service: The white lies we tell ourselves and our members
Tim McAlpine
Feb
20
Feb 20
Do your people and your robots give exceptional service?
Tim McAlpine
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