I recently went through some issues with my cable and internet service. There was an outage of over a week, and then through a billing mishap, I was charged double my monthly bill! Of course, I called and brought it to their attention, but the two customer service reps I spoke to didn't believe me.
If you tuned into the Super Bowl this weekend (or as I like to call it: Beyoncé Presents: The Super Bowl) you were probably as shocked as everyone else when the lights in the stadium went out in the middle of the third quarter.
A few weeks ago I had the pleasure of hearing Gabrielle de Papp, Vice President of Corporate Public Relations for Neiman Marcus, speak about emerging trends in her industry and how Neiman Marcus is working to connect with a new generation of shoppers.
I live in two worlds. On one hand, I am an entrepreneur who left my last real job 23 years ago to start a design and marketing agency. I traded the safe 9 to 5 long ago and have employed a small team ever since. Entrepreneurship is risky.
Sometimes I feel as if branches were designed with the intent to confuse. When you walk in, you see several cubicles, offices and of course, the dreaded "rope line." Usually there are a few employees milling about who seem to have no specific purpose. TD Bank created a humorous series of videos that showcase the inefficiency of modern branches.
Retailer Anthropologie came under fire earlier this week for selling a candlestick that many deemed offensive. Several blogs and websites called for them to remove the candlestick from their site, and they did. However, their response when it came to addressing the issue on social media left a lot to be desired.
Since we have safely arrived to this new year (sans a Mayan apocalypse or Justin Biber becoming president) I feel obliged to tell you that if you are currently composing tweets like the one in the headline for your credit union's Twitter account, you should cease immediately.
This time of year always makes people reflect on the past and think about the future. Many make resolutions and commit to one or more personal goals, projects or to reforming a bad habit over the coming year. But what about your credit union? Should it resolve to do anything differently in 2013?
The holiday season is all about giving, but that can be expensive! Watch and learn. We'll help you avoid "money boo boos" with a gaggle of clever money saving tip tips to help you tighten things up at your credit union or business.
Last month the website Forward Banker hosted a webinar about the decline of physical banking branches. During the interactive event, they received several comments from those watching. The first one, "If I didn't work at a bank, I would never visit a branch."
