As I've stated in earlier posts, I believe that the postal system is a less than awesome method of communication for financial institutions. I'd much rather receive an email with my monthly statement than kill a tree or two on a tome of paper that I'll glance at and throw in the trash.
Five years ago this week, Larissa Walkiw and I presented at the 2008 CUES Execu/Summit in Steamboat Springs, Colorado. Fast forward to 2013 and I'm back for another go. This time in Snowmass Village, Colorado which is just down the road from Aspen.
Over the past few days, I had the pleasure of attending the Credit Union National Association Government Affairs Conference in Washington, DC. With over 4,200 attendees, the GAC is the largest credit union conference in the world with the largest exhibitor hall of any financial services conference in the world.
Well, not now. You're about two weeks too late. But, if you were grappling with the tough decision to take 30 minutes out of your day and make one say, around Valentine's Day, then the answer should have been yes.
We helped Guardian Credit Union launch Young & Free Alabama today. Based in the Montgomery, Alabama, Guardian has $225 million in assets and serves 34,000 members. While Guardian is the smallest credit union to undertake Young & Free on its own, it is one of the fastest growing credit unions in the state of Alabama.
I recently went through some issues with my cable and internet service. There was an outage of over a week, and then through a billing mishap, I was charged double my monthly bill! Of course, I called and brought it to their attention, but the two customer service reps I spoke to didn't believe me.
If you tuned into the Super Bowl this weekend (or as I like to call it: Beyoncé Presents: The Super Bowl) you were probably as shocked as everyone else when the lights in the stadium went out in the middle of the third quarter.
A few weeks ago I had the pleasure of hearing Gabrielle de Papp, Vice President of Corporate Public Relations for Neiman Marcus, speak about emerging trends in her industry and how Neiman Marcus is working to connect with a new generation of shoppers.
I live in two worlds. On one hand, I am an entrepreneur who left my last real job 23 years ago to start a design and marketing agency. I traded the safe 9 to 5 long ago and have employed a small team ever since. Entrepreneurship is risky.
Sometimes I feel as if branches were designed with the intent to confuse. When you walk in, you see several cubicles, offices and of course, the dreaded "rope line." Usually there are a few employees milling about who seem to have no specific purpose. TD Bank created a humorous series of videos that showcase the inefficiency of modern branches.
